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Policies

Our Spa policies are to provide some important points to ensure your Spa experience is delivered with complete satisfaction.

Reservation

A reservation fee may be required at the time of booking depending on the nature of your service.

To ensure your preferred times, we recommend you to make reservations several days in advance.

Cancellations

Your reservation fee, will be refunded in full if greater than 24 hours prior notice is given for a single service and 48 hours prior notice for Spa packages and weekend bookings.

Groups of 4 or more must provide 14 days notification of cancellation.

Failure to cancel your appointment will result in no reimbursement of reservation fee.

Arrival

We suggest avoiding disappointment and as a courtesy to all clients please arrive 20 minutes before your appointment time. This ensures you receive the full time allocated to your booking.

Special health consideration

For your first visit, you will fill out a personal profile and undertake a complete consultation. This allows our spa therapists to be aware of any medical conditions that may effect your treatment. The degree to which you disrobe depends on your treatment. We respect your privacy at all times.

Allow extra time before your appointment to relax and unwind .The more relaxed you are at the start of your service, the more rejuvenated you will be afterward.

Spa etiquette

To encourage complete relaxation for yourself and others, please leave your mobiles phones and pagers behind.

Preparing for a Spa Visit

For your comfort, bring yourself. We will wrap you in a luxurious robe and provide slippers, disposable g- strings, towels, showers, toiletries and lockers. Coco’s is not responsible for loss or damage of personal items. Please leave valuables at home.

Clothing – We request, bathers be worn for all hydrotherapy Spa bath treatment.

Customised Gift Cards

The perfect gift for that special someone. We can arrange a gift card for any occasion. Choose from our wide range of skin, hair or spa treatments and create a personalised gift for any occasion.

Packages

Times for packages are indicative only and include consultation, relaxation breaks and changing. Packages may not run in the exact order to describe in our menu. Ask your therapist for other Spa Packages or specials.

Payment Options

We accept cash and all major cards

All fees, products, and services are subject to change without notice.